Refund policy

Returns, Exchanges & Refund Policy — POP HOP

At POP HOP, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return, exchange, and refund policy below.

Returns & Right to Cancel

You may request a return within 30 days of receiving your order, provided that the product meets the return conditions outlined below.

To initiate a return, please contact our customer support team by email at info.wallstrade@gmail.com with your order number and reason for the return.

Please note that certain products may not be eligible for return due to hygiene and food safety considerations.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us within 48 hours of receiving your package at info.wallstrade@gmail.com.

To help us resolve the issue as quickly as possible, please include:

  • Your order number;

  • Photos of the item received;

  • Photos of the packaging, especially if it is damaged;

  • A brief description of the issue.

After reviewing your request, we will determine the appropriate solution based on the circumstances. This may include a replacement or a full or partial refund, where applicable.

Return Conditions

Whenever applicable, returned products must be in their original packaging, unused, and properly sealed, particularly due to the food safety considerations associated with food products.

These conditions do not limit any rights you may have under applicable consumer protection laws.

Refunds

Once a refund has been approved, the amount will be refunded to the original payment method used for the purchase.

Please allow the processing time required by your payment provider or financial institution for the refund to appear in your account.

POP HOP LLC reserves the right to review each return and refund request individually, in accordance with applicable laws and regulations.

For any questions regarding returns, exchanges, or refunds, please contact us at info.wallstrade@gmail.com.